Gardeners Raynes Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Raynes Park provides gardening and related services to residential and commercial clients. By making a booking, confirming a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation requesting services from Gardeners Raynes Park.

Company means Gardeners Raynes Park, the gardening services provider.

Services means gardening and related services supplied by the Company, including but not limited to lawn care, planting, pruning, garden tidy-ups, hedge trimming, soft landscaping, maintenance visits and green waste removal where agreed.

Visit means a single attendance by the Company or its representatives at the property specified by the Client for the provision of Services.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions together with any written quotation, booking confirmation or service schedule.

2. Scope of Services

The Company provides gardening and garden maintenance services in Raynes Park and surrounding areas, subject to availability and operational capacity. The precise scope of the Services for each Visit will be as described in any quotation, booking confirmation or agreed work specification.

The Company may advise on suitable plants, materials and methods but does not guarantee the long-term performance or survival of plants, lawns or other living materials once installed, as these depend on weather, pests, diseases and ongoing maintenance beyond the Companys control.

Unless expressly agreed in writing, the Services do not include tree surgery requiring climbing, working at height using specialist rigging, major structural landscaping, or any works requiring statutory consents or specialist certification.

3. Booking Process

3.1 Initial enquiries

Clients may request a quotation or make a booking enquiry by contacting the Company. The Client must provide accurate information about the property, access arrangements and the nature of the required work.

3.2 Quotations

Where appropriate, the Company will provide a quotation, which may be based on a site visit, photographs, measurements or a description supplied by the Client. Quotations are normally valid for a limited period as stated on the quotation or, if no period is stated, for 30 days from the date issued.

3.3 Acceptance and confirmation

A booking is confirmed when the Client explicitly accepts the quotation or service proposal, or when the Company issues a booking confirmation, whichever occurs first. The Agreement is formed at this point and these Terms and Conditions apply.

3.4 Regular maintenance bookings

Where the Services involve regular maintenance visits, the frequency, approximate duration and indicative tasks will be agreed with the Client. The Company reserves the right to adjust the schedule to reflect seasonal factors, weather conditions, public holidays and operational requirements. Any material change to the frequency of visits will be discussed with the Client in advance where reasonably possible.

4. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the property, including any gates, side entrances or communal areas, on the agreed date and time. The Client must inform the Company in advance of any access codes, parking restrictions, permits or other matters that could affect access or the timely completion of the Services.

The Client is responsible for ensuring that pets, children and third parties are kept away from working areas and equipment while Services are being carried out. The Client must notify the Company of any known hazards at the property, including unstable surfaces, buried cables, ponds, sharp objects, or any other risks relevant to carrying out gardening work.

The Client must not request or permit the Companys staff or subcontractors to carry out any work that is unlawful, unsafe or outside the agreed scope of Services.

5. Materials and Equipment

The Company will provide its own tools and equipment required to deliver the Services unless otherwise agreed. Where the Client supplies materials or equipment, the Company is not responsible for their quality, suitability or performance.

Any materials provided by the Company remain the property of the Company until paid for in full by the Client. The Company may, at its discretion, substitute equivalent or superior materials if originally specified items become unavailable or impractical.

6. Pricing and Payment Terms

6.1 Pricing

Prices may be quoted as a fixed price for the job, a price per hour per gardener, or a combination of both, depending on the nature of the Services. Unless expressly stated otherwise, prices are exclusive of any applicable taxes and waste disposal charges.

6.2 Deposits

The Company may require a deposit or prepayment, particularly for larger projects, the purchase of materials, or during busy periods. The amount and due date of any deposit will be stated on the quotation or booking confirmation. Work may not commence until the deposit has been received.

6.3 Payment methods

Accepted payment methods will be specified in correspondence or on invoices. The Client must ensure that payments are made in full and on time, referencing any invoice number or other details requested by the Company to allocate the payment correctly.

6.4 Due date and late payment

Unless otherwise agreed in writing, all invoices are payable within 7 days of the invoice date. The Company reserves the right to charge reasonable interest or late payment fees on overdue amounts and to suspend or cancel future Visits until outstanding sums are settled.

6.5 Changes and additional work

If, during the course of providing the Services, it becomes apparent that additional work or materials are required which were not reasonably foreseeable at the time of quotation, the Company will inform the Client and seek approval before proceeding. Such additional work may be charged at the Companys standard rates or by a revised quotation.

7. Cancellations and Rescheduling

7.1 Client cancellations

If the Client wishes to cancel or reschedule a Visit, the Client must notify the Company as early as possible. For one-off Visits and project work, cancellation or rescheduling with less than 24 hours notice may result in a cancellation fee of up to 50 percent of the estimated charge for that Visit, at the Companys discretion.

For regular maintenance Clients, repeated short-notice cancellations may lead to a review of the Agreement and potential adjustment of pricing or service frequency, or, in serious cases, termination of the service by the Company.

7.2 Company cancellations

The Company may need to cancel or reschedule a Visit due to severe weather, illness, vehicle or equipment failure, or other circumstances beyond its control. In such cases, the Company will aim to give as much notice as reasonably practicable and will offer a new appointment date. The Company is not liable for any loss arising from such cancellations or delays, provided that it acts reasonably and promptly to reschedule.

8. Health, Safety and Weather Conditions

The Company will take reasonable care to work safely and in accordance with applicable health and safety requirements. If, in the Companys opinion, weather conditions or site conditions make it unsafe or impractical to carry out the Services, the Company may suspend or postpone the work. This may include heavy rain, high winds, storms, heatwaves or icy conditions.

Certain tasks, such as lawn mowing or hedge cutting, may not be carried out in unsuitable conditions to avoid health and safety risks and damage to the garden. In such cases, the Visit may be adapted to alternative tasks where possible, or rescheduled.

9. Green Waste and Environmental Regulations

9.1 Green waste handling

As part of its gardening services, the Company may generate green waste such as grass cuttings, leaves, branches and plant material. The handling of such waste will be agreed in advance with the Client.

Unless otherwise agreed, the Company will either neatly bag or stack green waste within the Clients garden for composting or council collection. Where the Client requests off-site removal of green waste, an additional charge may apply to cover transport and disposal costs.

9.2 Legal compliance

The Company will dispose of green waste and any other materials in accordance with applicable environmental and waste management laws and regulations. The Client must not request any form of illegal dumping or disposal. Any non-garden waste, including general household waste, building rubble or hazardous substances, will not be removed unless specifically agreed and compliant with relevant regulations.

10. Property Damage and Liability

The Company will exercise reasonable care and skill when providing the Services. If the Company causes damage to the Clients property through negligence, it will, at its option, repair the damage, arrange for a third party to repair it, or offer a reasonable financial contribution towards the repair.

The Client must notify the Company of any alleged damage as soon as reasonably possible and, in any event, within 7 days of the relevant Visit, providing photographs and reasonable details to allow the Company to investigate.

The Company is not liable for pre-existing issues at the property, latent defects, wear and tear, or damage that arises from factors beyond its reasonable control, including extreme weather, subsidence, pests, diseases or structural weaknesses. The Company is also not liable for minor damage that is consistent with normal gardening activities, such as small scratches to surfaces in working areas, provided the Company has acted with reasonable care.

To the maximum extent permitted by law, the Company is not liable for any loss of profits, loss of enjoyment, or indirect or consequential losses arising from the provision of the Services. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Client Satisfaction and Complaints

The Company aims to provide a reliable gardening service and to address any reasonable concerns promptly. If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within 48 hours of the Visit.

The Company will review the concern and, where appropriate, may arrange a revisit to inspect and, if necessary, rectify the issue. Any rectification will be carried out at the Companys discretion, taking into account the nature of the work, the condition of the garden, and any external factors that may have affected the outcome.

12. Insurance

The Company seeks to maintain appropriate insurance cover for its gardening operations in the United Kingdom, including public liability insurance. Details of current cover may be made available to Clients on reasonable request. Insurance cover is subject to policy terms, conditions and exclusions, and the existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.

13. Termination

Either party may terminate an ongoing maintenance Agreement by giving reasonable written notice to the other party. Unless otherwise agreed, a notice period of 14 days will normally apply.

The Company may terminate the Agreement immediately or suspend further Services if the Client fails to pay sums due, behaves abusively or unreasonably towards staff, repeatedly obstructs access, requests unlawful or unsafe activities, or otherwise commits a serious breach of these Terms and Conditions.

14. Privacy and Data Handling

The Company will collect and use personal data such as names, addresses and service details for the purpose of managing bookings, delivering Services and handling payments and enquiries. Personal data will be handled in line with applicable data protection laws and retained only for as long as necessary for legitimate business purposes or as required by law.

15. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. For ongoing maintenance arrangements, the Company will notify Clients of any material changes to the Terms and Conditions and, where necessary, seek confirmation to continue under the revised terms.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Raynes Park.

By proceeding with a booking or allowing work to commence, the Client confirms that they have read, understood and agree to these Terms and Conditions, which govern the provision of gardening services by Gardeners Raynes Park.